Privacy Policy

1. Introduction

This Privacy Policy explains how Chrissie’s Creative Therapies collects, uses, stores, and protects your personal information when you visit this website, contact us, or engage in services.

We are committed to protecting your privacy and handling your information in a safe, respectful, and confidential manner.

2. Information we collect

We may collect the following types of personal information:

  • Name

  • Email address

  • Phone number

  • Information you provide when you contact us or send a message

  • Any information shared during enquiry or booking conversations

If you choose to engage in services, additional information may be collected as part of your therapeutic support.

3. How we collect information

We may collect information when you:

  • Submit a contact or enquiry form

  • Send a message via social media or messaging platforms

  • Book a discovery call or session

  • Communicate with us directly via email, phone, or online platforms

4. How we use your information

Your information is used to:

  • Respond to enquiries and messages

  • Provide arts therapy and creative counselling services

  • Arrange and manage appointments

  • Communicate important updates related to your sessions

  • Improve client support and service delivery

We do not use your information for unrelated marketing .

5. Confidentiality

All client information shared during therapy sessions is treated as confidential. Information will not be shared with third parties unless:

  • You provide consent, or

  • It is required by law, or

  • There is a serious risk of harm to you or others

6. Storage and security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. This includes secure digital storage and restricted access to client records.

7. Third-party services

We may use trusted third-party platforms such as:

  • Email services

  • Website hosting providers

  • Scheduling or booking tools

  • Social media platforms (e.g., Facebook, Instagram, WhatsApp)

These providers may store data according to their own privacy policies.

8. Your rights

You have the right to:

  • Request access to your personal information

  • Request corrections to your information

  • Withdraw consent where applicable

9. Children and minors

Services are primarily intended for adults. If services are provided to minors, consent from a parent or guardian will be required.

10. Changes to this policy

This Privacy Policy may be updated from time to time. The latest version will always be available on this website.

11. Contact

If you have any questions about this Privacy Policy or your personal information, you can contact Chrissie’s Creative Therapies via the below contact details.

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